Habit 5 - Listening Skills Are In Your Circle of Influence

1. The real key to your influence with me is your example, your actual conduct.

2. If you don’t have confidence in the diagnosis, you won’t have confidence in the prescription.

3. Four Steps to Emphatic Listening Skills

1. Mimic content

2. Rephrase content

3. You reflect their feeling

4. You rephrase the same content and reflect the feeling

4. Listening skills are in your Circle of Influence. That’s something that’s within your control. As you focus on your circle of influence, you really deeply understand other people.