Habit 4 - Courage & Consideration

1. 6 Major Deposits

1. Understanding the Individual – Accepting the value others places on what they have to say; touching on the person’s interest or need.
2. Attending to the Little Things – Little acts of kindness
3. Keeping Commitments
4. Clarifying Expectations
5. Showing Personal Integrity – Honesty is conforming our words to reality. Integrity is conforming reality to our words.
6. Apologizing sincerely when you make a withdrawl

2. Problems are a chance to build the relationship. Every problem is a Production-Capability Opportunity, a chance to build the emotional bank account, to build the relationship.

3. Win/Win character Traits

o Integrity - Integrity is conforming reality to our words.

o Maturity - Maturity is balance between courage and consideration.

o Abundance Mentality – there is plenty for everybody

4. Six Paradigms of Human Interaction

1. Win/Win – High courage & High consideration

2. Win/Lose – High courage & Low consideration

3. Lose/Win – High consideration & Low courage

4. Lose/Lose – Adversarial conflict

5. Win – No consideration

6. Win/Win or No Deal – Provides emotional freedom and protects the relationship

5. Most of life is an interdependent, not an independent reality.